Shipping policy

 Delivery Timeframe: Once your order is dispatched, expect delivery directly to your home or business within 7 to 12 days.

 Track Your Order: As soon as your package leaves our facility, we will send you a confirmation email containing tracking information so you can monitor its journey every step of the way.

 Please Note: Delivery timeframes are estimates rather than guarantees. Unforeseen weather events, peak carrier capacity, and local conditions may occasionally impact transit times.

The Soniva 30-Day Guarantee

 30-Day Trial: Test the system in real-world conditions exactly where you need it—whether that is at home or your business.

 Original Packaging: To qualify for a full refund, items must be returned in their original packaging complete with all components.

 Zero Hassle: Email our support team for a quick, straightforward return process.

 Full Refund: Your money will be promptly returned to your original payment method once the equipment is received and inspected at our facility.

Cancellations & Order Changes

If you need to change or cancel an order, please reach out to us immediately via our contact page. We will always do our best to accommodate your request, but please note that changes cannot be guaranteed once fulfilment has begun.